Anyone who has ever worked in a customer service industry has heard this expression, probably during orientation/training and many times thereafter, as a way of reminding them to cater to the desires of the paying clientele. But is it a good principle for businesses to follow? Is it a loving principle for businesses to follow? Is it ethical to treat other people as if they are always right in order to get their money and referrals? Is it lying to act as if the customer is right when he isn’t? Is it demeaning to your employees to ask them to put money ahead of truth? Should bullies be rewarded for their behavior?
Post-show thoughts: Love for another person requires us to take care of his soul first and to be interested in his money much farther down the list of priorities. Correcting a bully or an unreasonable person is a much more loving thing to do than to give in to him. That's how we woudl naturally behave if there were no money at stake. And even though money often serves to induce us to act lovingly toward people, it can also entice us to act unlovingly, as with this principle. Loyalty to employees, loyalty to truth, and loyalty to the idea of doing for people what they need even if that need is to be corrected all work together here. Besides, if one business gives in to a bully, what happens to the next business? We have a plague of entitlement, self-righteous, selfish relativism in this country. It's not entirely caused by this aberrant customer service perspective, but it is aggravated by it
“My brethren, if any among you strays from the truth, and one turns him back, let him know that he who turns a sinner from the error of his way will save his soul from death, and will cover a multitude of sins.” James 5:19-20
“And if your brother sins, go and reprove him in private; if he listens to you, you have won your brother.” Matt 18:15
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